If you don't see your question answered here in regards to our shipping and return policies, please reach out to us at email@example.com
How fast will my purchase be shipped?
All orders are processed within 48 hours and are shipped out of our location in Vancouver, BC. Please contact us at firstname.lastname@example.org should you have questions about our policies.
What are the shipping costs?
As an introductory offer and to express our appreciation to you for ordering our product, we offer a flat rate $5 shipping charge on orders shipped in Canada (not available for NWT, Nunavut and Yukon). The shipping charge will be applied at check out. We offer FREE shipping on any order of two or more tubes (not available for NWT, Nunavut and Yukon).
How do I track my orders?
All our orders are shipped with a tracking number via Canada Post Expedited Service and may arrive anywhere between 2-10 business days after they are placed. Please double check your shipping address before confirming your purchase. one20percent is not responsible for any lost or stolen packages. If your order doesn't arrive, please contact your local post office first to see if they are holding your item.
I have a question about shipping, who do I contact?
Please contact us at email@example.com should you have questions about our policies.
Do you ship internationally?
We are new at this! We want to do a good job here in Canada before expanding. As such, we are currently only shipping within Canada. Fill in your contact information here & we will update you as soon as we are shipping internationally.