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FAQ

SHIPPING

If you don't see your question answered here in regards to our shipping and return policies, please reach out to us at hello@one20percent.com

All orders are processed within 48 hours and are shipped out of our location in Vancouver, BC.

Please contact us at hello@one20percent.com should you have questions about our policies.

As an introductory offer and to express our gratitude to you for ordering our product, we will pay 50% of the shipping on your first order! Free shipping for all orders over $50.

 

All our orders are shipped with a tracking number via Canada Post Expedited Service and may arrive anywhere between 2-10 business days after they are placed. 

Please double check your shipping address before confirming your purchase. one20percent isn’t responsible for any lost or stolen packages. If your order doesn't arrive, please contact your local post office first to see if they are holding your item.

We are new at this! We want to do a good job here in Canada before expanding. As such, we are currently only shipping within Canada. 

Fill in your contact information here & we will update you as soon as we are shipping internationally.

Please contact us at hello@one20percent.com should you have questions about our policies.

RETURNS 

If you don't see your question answered here in regards to how to use our product, please reach out to us at hello@one20percent.com  

We recognize ordering products online can be difficult, or impulsive!

If you change your mind after ordering, you can cancel your purchase within 24 hours of it being placed - providing we have not already shipped your order. To cancel an order, please contact us by email: hello@one20percent.com  

We want you to be happy!

We want our products to work for you, but we do recognize that sometimes a product isn’t exactly right for your needs. Please reach out to us at hello@one20percent.com and we will do our best to address your complaints or concerns. 

If you are not happy with your purchase, you may return the unused, unopened products to us within 7 days of receipt. 

Please reach out to us first at hello@one20percent.com with your order number so we can start the returns process. 

For health reasons, we cannot take returns on used or opened items. We will issue a refund on receipt of unused goods in their original condition. 

 

If one20percent is responsible for you receiving the wrong products we will credit any shipping charges. 

If you have changed your mind about the product, we are unable to refund your original shipping charges (if applicable). 

Please use a traceable, insured method of shipping when returning your item(s). Refunds will only be made to the credit or debit card on which the purchase was made. Returns should be sent to the address below in the original outer packaging or any other secure packaging, and allow 7-10 days once the order is received by us for processing.

At one20percent, we stand behind the quality of our product. We will replace items that are defective or damaged, within 3 months of purchase. Email us at hello@one20percent.com with a description of the problem and a picture. We will send a replacement, or store credit, to you straight away. No need to return the defect unless we request it. 

Our policy has a 30 day guarantee. If it has been 30 days since your package was received, we may not be able to offer you an exchange.

**To complete your return, we require a receipt or proof of purchase. If you did not purchase your item through www.one20percent.com, please contact the location where you made your purchase first. All purchases made through our partners are subject to their return policies. ** 

SALE ITEMS AND SAMPLES

Sale items and samples are final sale. Only regular priced, full size items may be exchanged.

GIFTS

If you don't see your question answered here in regards to our shipping and return policies, please reach out to us at hello@one20percent.com

 

You can buy gift cards here.

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. 

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, the purchaser will receive the credit.