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Terms Policies and Returns

I'm Not Happy! Can I Return Product?

We want you to be happy!

We want our products to work for you, but we do recognize that sometimes a product isn’t exactly right for your needs. Please reach out to us at hello@one20percent.com and we will do our best to address your complaints or concerns. 

If you are not happy with your purchase, you may return the unused, unopened products to us within 7 days of receipt. 

Please reach out to us first at hello@one20percent.com with your order number so we can start the returns process. 

For health reasons, we cannot take returns on used or opened items. We will issue a refund on receipt of unused goods in their original condition.  

You Sent Me the Wrong Product!

Our bad! If one20percent is responsible for you receiving the wrong products we will credit any shipping charges. 

If you have changed your mind about the product, we are unable to refund your original shipping charges (if applicable). 

Please use a traceable, insured method of shipping when returning your item(s). Refunds will only be made to the credit or debit card on which the purchase was made. Returns should be sent to the following address: 120 Ventures Inc. 1098 Mathers Ave West Vancouver BC V7T2G2 in the original outer packaging or any other secure packaging, and allow 7-10 days once the order is received by us for processing.

My Purchase is Damaged! What Can I Do?

At one20percent, we stand behind the quality of our product. We will replace items that are defective or damaged, within 3 months of purchase. Email us:  hello@one20percent.com with a description of the problem and a picture. We will send a replacement, or store credit, to you straight away. No need to return the defect unless we request it. 

Our policy has a 30-day guarantee. If it has been 30 days since your package was received, we may not be able to offer you an exchange.

**To complete your return, we require a receipt or proof of purchase. If you did not purchase your item through www.one20percent.com, please contact the location where you made your purchase first. All purchases made through our partners are subject to their return policies. ** 

RETURNS 

If you don't see your question answered here in regards to how to use our product, please reach out to us at hello@one20percent.com  

I've Changed My Mind! How Do I Return My Product?

We recognize ordering products online can be difficult, or impulsive!

If you change your mind after ordering, you can cancel your purchase within 24 hours of it being placed - providing we have not already shipped your order. To cancel an order, please contact us by email: hello@one20percent.com